Get closer to your customers:

with novomind messaging solutions

At novomind messaging, we are your messaging solution specialists. We provide messaging solutions that bring you even closer to your customers. Our solutions make it possible to use most popular messaging services, such as WhatsApp, Facebook or Google, suitable for business communication. Instant Messaging allows you to communicate with your target audience in real time and face to face, adding a personal touch to your business.

Get a competitive edge over your competitors: novomind provides you with a quick and easy way to communicate with your customers via a channel that they use several times a day. No matter whether you already have an existing communication system or not. With novomind messaging solutions, we'll find the perfect solution for you.

Get your messaging channel now:

Out NOW:
Google´s Business Messages

WhatsApp Business API

Facebook Messenger


Which novomind messaging solution is best for you?

novomind messaging API

novomind messaging API can be easily integrated into your existing system infrastructure. No matter which CRM, shop system or customer service solution you use.

messaging Communication Platform

You don't have Customer Communication Platform and are you looking for a system that integrates all relevant messaging channels? Then the novomind messaging Communication Platform is the best solution for you. With its intelligent Call Centre Software, all customer enquiries can be processed together via a central platform – both inbound and outbound. And in the event that no members of the Customer Care team are available, the integrated Chatbot will help you further. This is Omni-channel Customer Experience Management at its best.


Why customer communication via Messenger?

Popular:

According to a study by Bitkom, nine out of ten Internet users in Germany use Messenger.

Flexible:

Customers can answer when it is most convenient for them. Asynchronous communication allows multiple chats at the same time.

Interactive:

Quickly resolve customer inquiries with images, videos, audio or files.


Which sectors can benefit from the messenger solution?

  • Services: appointments, appointment reminders, customer service
  • Transport & logistics: alerts about faults or delays, mobile tickets
  • Fashion: style advice
  • Vehicle service: notification of order completion
  • Trade: product availability, delivery status
  • IT: support enquiries

References


WHAT OUR CUSTOMERS SAY