At novomind messaging, we are your messaging solution specialists. We provide messaging solutions that bring you even closer to your customers. Our solutions make it possible to use most popular messaging services, such as WhatsApp, Facebook or Google, suitable for business communication. Instant Messaging allows you to communicate with your target audience in real time and face to face, adding a personal touch to your business.
Get a competitive edge over your competitors: novomind provides you with a quick and easy way to communicate with your customers via a channel that they use several times a day. No matter whether you already have an existing communication system or not. With novomind messaging solutions, we'll find the perfect solution for you.
Get your messaging channel now:
Google´s Business Messages
WhatsApp Business API
novomind messaging API can be easily integrated into your existing system infrastructure. No matter which CRM, shop system or customer service solution you use.
You don't have Customer Communication Platform and are you looking for a system that integrates all relevant messaging channels? Then the novomind messaging Communication Platform is the best solution for you. With its intelligent Call Centre Software, all customer enquiries can be processed together via a central platform – both inbound and outbound. And in the event that no members of the Customer Care team are available, the integrated Chatbot will help you further. This is Omni-channel Customer Experience Management at its best.
According to a study by Bitkom, nine out of ten Internet users in Germany use Messenger.
Customers can answer when it is most convenient for them. Asynchronous communication allows multiple chats at the same time.
Quickly resolve customer inquiries with images, videos, audio or files.
- Services: appointments, appointment reminders, customer service
- Transport & logistics: alerts about faults or delays, mobile tickets
- Fashion: style advice
- Vehicle service: notification of order completion
- Trade: product availability, delivery status
- IT: support enquiries
"Our customers have immediately appreciated WhatsApp as a straight-forward channel for communicating with us."
Head of Customer Center Project Manager at Wilhelm FRICKE SE
“Since announcing our Whatsapp number to customers, the new WhatsApp channel highly supports the initiation and the completion of car rental bookings. Our WhatsApp number also helped us to resolve customer service tickets much faster than our traditional web chat channel. Partnering with a Solution Provider like novomind helps us manage both bookings and customer care seamlessly in one user interface. It feels like texting a friend.”
Senior Director International Reservations SIXT GmbH und Co. AV KG
"Building personal relationships and strong relationships with our customers is critical in the digital age. The WhatsApp Business API helps us be where our customers are. The technology is intuitive, modern, and significantly shortens processing times for our account managers."
Vice President Customer Centricity and Service Management, OTTO
"We in Al Ain Municipality have developed a great partnership with novomind, who showed great dedication to improving our customer service experience with simple but effective solutions, which our customers received with great pleasure. We appreciate their professionalism, and creative approach to introducing distinctive customer-centric channel."
Says Dr.Asma Obaid Al Falasi
Chief of Artificial Intelligence Lab
"Our aspiration is to offer the best possible customer service. The launch of novomind iAGENT enables our call centre agents to respond more quickly to digital customer enquiries and to meet our customers’ needs in a more targeted manner."
Says Ahmad Idris
CEO of ADNIC