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News Customer Service 16 Jun 2020

Department of Health Abu Dhabi In collaborations with Abu Dhabi Public Health Center launches COVID-19 Home Isolation Program Smart service on WhatsApp

Department of Health Abu Dhabi In collaborations with Abu Dhabi Public Health Center has launched the COVID-19 Home Isolation Program Smart service on...

News Customer Service 10 Dec 2019

Using WhatsApp Business API efficiently – without newsletters and as personally as possible

News Customer Service 11 Sep 2019

Whaaaaaat??? Access to the WhatsApp Business API for € 0, - monthly fee?

Messaging is booming – in various fields of application and across age groups and country borders. According to current estimates, more than 75...

News Customer Service 26 Feb 2019

Berlin, Paris, Birmingham: novomind on tour in Europe

Starting point CCW 2019: WhatsApp Business API and novomind iAGENT Call in the focus of trade fair visitors

As always, Call Center World (CCW) in...

News Customer Service 05 Dec 2018

novomind integrates WhatsApp Business API for OTTO

OTTO continues to show the way forward in terms of e-commerce. The Hamburg-based company has been one of the first online merchants to integrate the...

News Customer Service 27 Sep 2018

Ready for the next trip: New FAQ portal of Berge & Meer uses novomind iAGENT

For the past 40 years, Berge & Meer, Germany’s leading direct tour operator, has specialized in tours and cruises. Headquartered in Rengsdorf in the...

News Customer Service 03 Jul 2018

novomind iAGENT roadmap: User Group event in June places focus on the customer

Good customer service can be quite a challenge. Customers send e-mails, call on the phone or use social networks and messaging services – in other...

Press releases News Customer Service 19 Apr 2018

Always available on all channels – Customer service of CTS EVENTIM now uses novomind iAGENT

Central communication platform for all channels / Europe’s market leader in ticketing and live entertainment to roll out the customer service software...

News Customer Service 29 Nov 2017

AXA uses automated customer service via Facebook Messenger in novomind iAGENT

Colleague chatbot: AXA launches pilot project for automated customer service via Facebook Messenger in novomind iAGENT

Press releases News Customer Service 03 Aug 2017

novomind iAGENT integrates Salesforce for a 360 degree view in customer communications

Customer service software of the Hamburg-based IT specialists facilitates service center processes

News Customer Service 19 Jul 2017

Developer meets Agent

The feedback from our clients has a very important role at novomind. This is why the project „developer meets agent“ was initiated in 2011 to make...

News Customer Service 15 May 2017

Chatbot technology from novomind: Nomi in Facebook-Messenger

Everyone is talking about chatbots – they can now also play an important role in e-commerce. As a contact channel that is available throughout the...

News Customer Service 13 Feb 2017

From service bot to shopping bot – novomind shows the possibilities of artificial intelligence at Call Center World

“Nomi” live chatbot at the company’s exhibition booth in Berlin / Integration of novomind iAGENT and novomind iSHOP / Omni-channel commerce and...

News Customer Service 24 Jan 2017

Joint venture: novomind and D+S strengthen Webservice First omni-channel solution

Expanded portfolio of services: Intelligent FAQ centers available for simple and complex requirements

News Customer Service 16 Jan 2017

Artificial intelligence on new platforms: Chatbot technology via messenger is establishing itself

Artificial intelligence (AI) is part of novomind’s founding story - novomind AI technology has been used in customer service for more than 16 years....

News Customer Service 04 Oct 2016

Intelligent help: novomind iQ becomes novomind iHELP

Efficient web self-service in online customer communication

News Customer Service 15 Jun 2016

Electronic dialogue: in communication SPD opts for novomind iMAIL

The SPD is Germany's oldest political party. Efficient communication between the parties and their members, as well as with the population, is an...

News Customer Service 15 Jun 2016

Excellent customer service at DAK: live chat with novomind iCHAT

With six million insured, DAK-Gesundheit is one of the biggest statutory health insurance schemes in Germany. Good customer service is therefore...

News Customer Service 19 Apr 2016

Get a job in Germany fast: Federal Employment Agency relies on novomind iCHAT

Hamburg-based software expert equips “Make it in Germany” portal for international qualified professionals with live chat.

News Customer Service 12 Apr 2016

BD24 uses novomind iMAIL to optimise its customer communication

Faster processes for more service quality and customer satisfaction - greater efficiency, increased service quality.

News Customer Service 12 Apr 2016

An ear for customers: fast, reliable customer service for Teufel

novomind iMAIL software solution professionalizes communications for hi-fi firm Teufel

News Customer Service 03 Feb 2016

Growing personalisation: novomind presents new channels for intelligent customer communications at Call Center World in Berlin

novomind iAGENT 10 integrates WhatsApp / Innovations for live chats / Online identification in real time

News Customer Service 09 Dec 2015

Additional communication channel: DATEV relies on novomind for its customer service

Financial IT expert expands its service offering with live chat software from the Hamburg omni-channel specialists

News Customer Service 13 Nov 2015

novomind wins CCV Quality Award 2015 in cooperation with Deutsche Post

Together with Deutsche Post, novomind has won the Quality Award 2015 of Call Center Verband Deutschland e.V. (CCV – German Call Center Association) in...

News Customer Service 02 Nov 2015

Completely redeveloped: the novomind iAGENT Supervisor

Practical orientation of the control surface of novomind iAGENT. With the new development of the supervisor novomind provides administrators and team...

News Customer Service 14 Jul 2015

Full speed ahead! B.O.C. entrusts novomind iMAIL with customer communication

With 26 branches throughout Germany and an online shop, BIKE & OUTDOOR COMPANY GmbH & Co. KG (B.O.C.) is Germany’s biggest bicycle chain. The modern...

News Customer Service 09 Jul 2015

Online identification via video chat: Deutsche Post moves ahead using novomind technology

Hamburg-based systems house designs secure and user-friendly live online dialogue based on advanced WebRTC technology.

News Customer Service 03 Jun 2015

Banking on best advice: Wüstenrot Bausparkasse AG chooses novomind iCHAT

Ludwigsburg-based building society strengthening its customer focus and personal service also in its online channel

News Customer Service 01 Apr 2015

freenet.de now uses novomind iAgent in its service centre

freenet.de is using novomind as its new service provider for its service centre responsible for end customer enquiries. The agents, currently 12 in...

News Customer Service 01 Apr 2015

novomind sponsors CCW for first time

This year, novomind was also the official sponsor of the CCW for the first time. Under the motto “Get Open”, the software experts offered – on a much...

News Customer Service 28 Jan 2015

novomind presents new version of novomind iAGENT at the Call Center World in Berlin

Hamburg-based software firm is official sponsor for first time / Motto “Get Open” / novomind iAGENT 9 offers new possibility of online live advice /...

News Customer Service 13 Jan 2015

Service centre software speeds up communication at A&O Hostels

With 25 branches in 16 German, Austrian and Czech cities, A&O Hostels is the biggest independent hostel company in Europe. Now, the successfully...

News Customer Service 20 Nov 2014

Audio and video chat without download

novomind iAGENT 8.5 offers new possibilities of live online advice. One click for an immediate start of the audio or video chat - novomind uses the...

News Customer Service 28 Aug 2014

WebRTC - Audio and video chat without download

Text chat is already possible on many company websites. In the future, customers will have even more innovative possibilities for contacting a company...

News Customer Service 16 Jun 2014

novomind iCLAIM, a modern complaint management software solution, puts the customer centre-stage

Fast and satisfactory complaint management taking into account the customer’s preferred contact channel continues to gain importance in many...

News Customer Service 20 May 2014

Successful system changeover to novomind iMAIL at mail order retailer Walz

In December 2013, the mail order retailer Walz GmbH went live with an important building block in multi-channel architecture. Based on novomind iPIM,...

News Customer Service 20 Mar 2014

New FAQ Center solution with novomind iQ+

novomind iQ+ is the logical further development of our FAQ Center solution with simple integration into existing websites and online shops. The FAQ...

News Customer Service 20 Mar 2014

A successful appearance: novomind at the CCW 2014

The largest exhibition and congress in Europe for specialists in customer service, customer communications and call centers took place for the 16th...

News Customer Service 21 Jan 2014

novomind at the Call Center World: Response management software significantly improves customer communications across all channels

From 17 to 20 February 2014, novomind will present solutions meeting the demands of customer service staff at the Call Center World (CCW) in Berlin’s...

News Customer Service 11 Dec 2013

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