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Whaaaaaat??? Access to the WhatsApp Business API for € 0, - monthly fee?
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Berlin, Paris, Birmingham: novomind on tour in Europe
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novomind integrates WhatsApp Business API for OTTO
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Ready for the next trip: New FAQ portal of Berge & Meer uses novomind iAGENT
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novomind iAGENT roadmap: User Group event in June places focus on the customer
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Always available on all channels – Customer service of CTS EVENTIM now uses novomind iAGENT
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AXA uses automated customer service via Facebook Messenger in novomind iAGENT
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novomind iAGENT integrates Salesforce for a 360 degree view in customer communications
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Developer meets Agent
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Chatbot technology from novomind: Nomi in Facebook-Messenger
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Joint venture: novomind and D+S strengthen Webservice First omni-channel solution
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Intelligent help: novomind iQ becomes novomind iHELP
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Electronic dialogue: in communication SPD opts for novomind iMAIL
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Excellent customer service at DAK: live chat with novomind iCHAT
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Get a job in Germany fast: Federal Employment Agency relies on novomind iCHAT
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BD24 uses novomind iMAIL to optimise its customer communication
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An ear for customers: fast, reliable customer service for Teufel
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Additional communication channel: DATEV relies on novomind for its customer service
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novomind wins CCV Quality Award 2015 in cooperation with Deutsche Post
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Completely redeveloped: the novomind iAGENT Supervisor
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Full speed ahead! B.O.C. entrusts novomind iMAIL with customer communication
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Banking on best advice: Wüstenrot Bausparkasse AG chooses novomind iCHAT
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freenet.de now uses novomind iAgent in its service centre
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novomind sponsors CCW for first time
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novomind presents new version of novomind iAGENT at the Call Center World in Berlin
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Service centre software speeds up communication at A&O Hostels
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Audio and video chat without download
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WebRTC - Audio and video chat without download
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Successful system changeover to novomind iMAIL at mail order retailer Walz
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New FAQ Center solution with novomind iQ+
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A successful appearance: novomind at the CCW 2014
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Hamburg Energie relies on the e-mail management system from novomind
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novomind clients FONIC and Sixt sparkle as test winners. We congratulate them!
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Live chat workshop at Gut Kaden: Ground-breaking discussions in a relaxed atmosphere
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“Clara” - a friendly face to talk to at otto.de
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Launch of latest novomind iAGENT version to highlight novomind’s presence at CCW 2013
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Customer service via Facebook is on the rise
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One in four e-mail queries comes to nothing at contact centres
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Software islands at contact centres slow down learning
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Father Christmas gives Facebook and e-mail the cold shoulder
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Contact centres turn out to be shy social media users
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Application-zapping hinders contact centre customer service
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Social media force German contact centres to rethink
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E-shoppers give top marks for customer care
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The future of customer dialogue: man and machine with clearly differentiated roles
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Germans give service costs the cold shoulder on the Internet
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Online retailers switch to automatic in their customer service
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Online traders are the number one adviser for online buyers
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Budget killers in customer service - companies waste every second euro
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CallCenterWorld 2008: Customer service for free
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E-mails more and more popular with customers
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Virtual customer service scores points for cost benefits
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