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Department of Health Abu Dhabi In collaborations with Abu Dhabi Public Health Center launches COVID-19 Home Isolation Program Smart service on WhatsApp

Department of Health Abu Dhabi In collaborations with Abu Dhabi Public Health Center has launched the COVID-19 Home Isolation Program Smart service on...

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Using WhatsApp Business API efficiently – without newsletters and as personally as possible

Using WhatsApp Business API efficiently – without newsletters and as personally as possible
News Customer Service

Whaaaaaat??? Access to the WhatsApp Business API for € 0, - monthly fee?

Messaging is booming – in various fields of application and across age groups and country borders. According to current estimates, more than 75...

News Customer Service

Berlin, Paris, Birmingham: novomind on tour in Europe

Starting point CCW 2019: WhatsApp Business API and novomind iAGENT Call in the focus of trade fair visitors

As always, Call Center World (CCW) in...

WhatsApp Business API
News Customer Service

novomind integrates WhatsApp Business API for OTTO

OTTO continues to show the way forward in terms of e-commerce. The Hamburg-based company has been one of the first online merchants to integrate the...

Berge & Meer FAQ Center novomind
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Ready for the next trip: New FAQ portal of Berge & Meer uses novomind iAGENT

For the past 40 years, Berge & Meer, Germany’s leading direct tour operator, has specialized in tours and cruises. Headquartered in Rengsdorf in the...

novomind iAGENT User Group 2018
News Customer Service

novomind iAGENT roadmap: User Group event in June places focus on the customer

Good customer service can be quite a challenge. Customers send e-mails, call on the phone or use social networks and messaging services – in other...

Press releases News Customer Service

Always available on all channels – Customer service of CTS EVENTIM now uses novomind iAGENT

Central communication platform for all channels / Europe’s market leader in ticketing and live entertainment to roll out the customer service software...
AXA Facebook Messenger
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AXA uses automated customer service via Facebook Messenger in novomind iAGENT

Colleague chatbot: AXA launches pilot project for automated customer service via Facebook Messenger in novomind iAGENT
Press releases News Customer Service

novomind iAGENT integrates Salesforce for a 360 degree view in customer communications

Customer service software of the Hamburg-based IT specialists facilitates service center processes
News Customer Service

Developer meets Agent

The feedback from our clients has a very important role at novomind. This is why the project „developer meets agent“ was initiated in 2011 to make...

News Customer Service

Chatbot technology from novomind: Nomi in Facebook-Messenger

Everyone is talking about chatbots – they can now also play an important role in e-commerce. As a contact channel that is available throughout the...
News Customer Service

From service bot to shopping bot – novomind shows the possibilities of artificial intelligence at Call Center World

“Nomi” live chatbot at the company’s exhibition booth in Berlin / Integration of novomind iAGENT and novomind iSHOP / Omni-channel commerce and...
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Joint venture: novomind and D+S strengthen Webservice First omni-channel solution

Expanded portfolio of services: Intelligent FAQ centers available for simple and complex requirements
News Customer Service

Artificial intelligence on new platforms: Chatbot technology via messenger is establishing itself

Artificial intelligence (AI) is part of novomind’s founding story - novomind AI technology has been used in customer service for more than 16 years....

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Intelligent help: novomind iQ becomes novomind iHELP

Efficient web self-service in online customer communication
News Customer Service

Electronic dialogue: in communication SPD opts for novomind iMAIL

The SPD is Germany's oldest political party. Efficient communication between the parties and their members, as well as with the population, is an...
News Customer Service

Excellent customer service at DAK: live chat with novomind iCHAT

With six million insured, DAK-Gesundheit is one of the biggest statutory health insurance schemes in Germany. Good customer service is therefore...
News Customer Service

Get a job in Germany fast: Federal Employment Agency relies on novomind iCHAT

Hamburg-based software expert equips “Make it in Germany” portal for international qualified professionals with live chat.
News Customer Service

BD24 uses novomind iMAIL to optimise its customer communication

Faster processes for more service quality and customer satisfaction - greater efficiency, increased service quality.
News Customer Service

An ear for customers: fast, reliable customer service for Teufel

novomind iMAIL software solution professionalizes communications for hi-fi firm Teufel
News Customer Service

Growing personalisation: novomind presents new channels for intelligent customer communications at Call Center World in Berlin

novomind iAGENT 10 integrates WhatsApp / Innovations for live chats / Online identification in real time
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Additional communication channel: DATEV relies on novomind for its customer service

Financial IT expert expands its service offering with live chat software from the Hamburg omni-channel specialists
News Customer Service

novomind wins CCV Quality Award 2015 in cooperation with Deutsche Post

Together with Deutsche Post, novomind has won the Quality Award 2015 of Call Center Verband Deutschland e.V. (CCV – German Call Center Association) in...
News Customer Service

Completely redeveloped: the novomind iAGENT Supervisor

Practical orientation of the control surface of novomind iAGENT. With the new development of the supervisor novomind provides administrators and team...
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Full speed ahead! B.O.C. entrusts novomind iMAIL with customer communication

With 26 branches throughout Germany and an online shop, BIKE & OUTDOOR COMPANY GmbH & Co. KG (B.O.C.) is Germany’s biggest bicycle chain. The modern...

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Online identification via video chat: Deutsche Post moves ahead using novomind technology

Hamburg-based systems house designs secure and user-friendly live online dialogue based on advanced WebRTC technology.
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Banking on best advice: Wüstenrot Bausparkasse AG chooses novomind iCHAT

Ludwigsburg-based building society strengthening its customer focus and personal service also in its online channel
News Customer Service

freenet.de now uses novomind iAgent in its service centre

freenet.de is using novomind as its new service provider for its service centre responsible for end customer enquiries. The agents, currently 12 in...
News Customer Service

novomind sponsors CCW for first time

This year, novomind was also the official sponsor of the CCW for the first time. Under the motto “Get Open”, the software experts offered – on a much...
News Customer Service

novomind presents new version of novomind iAGENT at the Call Center World in Berlin

Hamburg-based software firm is official sponsor for first time / Motto “Get Open” / novomind iAGENT 9 offers new possibility of online live advice /...
News Customer Service

Service centre software speeds up communication at A&O Hostels

With 25 branches in 16 German, Austrian and Czech cities, A&O Hostels is the biggest independent hostel company in Europe. Now, the successfully...
News Customer Service

Audio and video chat without download

novomind iAGENT 8.5 offers new possibilities of live online advice. One click for an immediate start of the audio or video chat - novomind uses the...
News Customer Service

WebRTC - Audio and video chat without download

Text chat is already possible on many company websites. In the future, customers will have even more innovative possibilities for contacting a company...
News Customer Service

novomind iCLAIM, a modern complaint management software solution, puts the customer centre-stage

Fast and satisfactory complaint management taking into account the customer’s preferred contact channel continues to gain importance in many...
News Customer Service

Successful system changeover to novomind iMAIL at mail order retailer Walz

In December 2013, the mail order retailer Walz GmbH went live with an important building block in multi-channel architecture. Based on novomind iPIM,...
News Customer Service

New FAQ Center solution with novomind iQ+

novomind iQ+ is the logical further development of our FAQ Center solution with simple integration into existing websites and online shops. The FAQ...
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A successful appearance: novomind at the CCW 2014

The largest exhibition and congress in Europe for specialists in customer service, customer communications and call centers took place for the 16th...
News Customer Service

novomind at the Call Center World: Response management software significantly improves customer communications across all channels

From 17 to 20 February 2014, novomind will present solutions meeting the demands of customer service staff at the Call Center World (CCW) in Berlin’s...
News Customer Service

Hamburg Energie relies on the e-mail management system from novomind

'Aus Hamburg, für Hamburg' ('From Hamburg, for Hamburg') is the motto of HAMBURG ENERGIE. Hamburg is also the source of the novomind iAGENT...
News Customer Service

novomind clients FONIC and Sixt sparkle as test winners. We congratulate them!

The German Institute for Service Quality [Deutsche Institut für Service-Qualität] tested seven car rental companies in Germany on behalf of the...
News Customer Service

Live chat workshop at Gut Kaden: Ground-breaking discussions in a relaxed atmosphere

Live chat solutions for customer service are becoming popular. Increasingly more companies are relying on quick text-based dialogue with real...
News Customer Service

“Clara” - a friendly face to talk to at otto.de

Online shoppers now assisted by new virtual service advisor from the novomind lab
Customer Service News

Launch of latest novomind iAGENT version to highlight novomind’s presence at CCW 2013

Intuitive software interface simplifies customer communications at contact and service centres. In developing its software further, novomind relies on...
Customer Service News

Customer service via Facebook is on the rise

Two out of three companies offer customer services on Facebook However, social media channels are often not integrated
News Customer Service

One in four e-mail queries comes to nothing at contact centres

Response check reveals gaps in e-mail communication Processes are not coping with rising number of contact channels
Customer Service News

Software islands at contact centres slow down learning

The more programs used, the more there is to learn One training day is enough for half of single software users
Customer Service News

Father Christmas gives Facebook and e-mail the cold shoulder

Global mystery check: only one in three Santas reply Nine out of ten e-mails are sent by auto-responders
Customer Service News

Contact centres turn out to be shy social media users

External service providers twitter more often than in-house customer care agents Web 2.0 channels call for conversion work at contact centres
Customer Service News

Application-zapping hinders contact centre customer service

Software diversity demotivates six out of ten agents Workplace complexity is on the rise
Customer Service News

Social media force German contact centres to rethink

Multiple channels drive blended agent system trend Growing job complexity for contact agents
Customer Service News

E-shoppers give top marks for customer care

Nine out of ten e-shoppers are satisfied with the service they receive E-mail responses still take too long
Customer Service News

The future of customer dialogue: man and machine with clearly differentiated roles

Centrally managed customer data is becoming increasingly important New novomind Self Service Suite 6.0 optimises multichannel communication
Customer Service News

Germans give service costs the cold shoulder on the Internet

83 per cent of online shoppers reject flat rates for extra service Paying for more service is not seen as added value by customers
Customer Service News

Online retailers switch to automatic in their customer service

85 per cent of customer queries can be answered by software Diverting more of the queries to automated channels relieves the burden on staff
Customer Service News

Online traders are the number one adviser for online buyers

Online customers avoid service hotlines that cost them money Service perception of producer and e-shop must match
Customer Service News

Budget killers in customer service - companies waste every second euro

Telephone hotlines are a drain on customer communication budgets Intelligent website services take the load off service staff and make savings...
Customer Service News

CallCenterWorld 2008: Customer service for free

Free novomind Self Service Suite Express available as of immediately Software solution for electronic customer communication can be downloaded for...
Customer Service News

E-mails more and more popular with customers

More than 90 per cent of all businesses provide customer care via e-mail E-mail management systems make for greater efficiency and customer...
Customer Service News

Virtual customer service scores points for cost benefits

Companies are not taking advantage of the potential savings to be had from modern Internet solutions Online service cheaper than phone and fax
Customer Service News

E-government has arrived: authorities score points with electronic services

Potential for citizens’ services far from exhausted Virtual advisors ensure permanent availability