Press releases

News&Events overview

Press releases Customer Service

SOS Children’s Villages uses novomind service software

novomind iAGENT enables rapid response to hundreds of inquiries by letter, e-mail, chat and phone per day: integration of all contact channels into...
Press releases Customer Service

novomind obtains Cisco certification

Seal of quality: novomind CUCM Connector meets all requirements for connection to Cisco Unified Communications Manager (CUCM) - Interoperability...
Press releases Customer Service

Hamburg-based retailer in the fast lane: Detlev Louis revs up customer service with novomind iAGENT

Europe’s largest retailer of motorcycle clothing and accessories relies on intelligent omni-channel customer service platform from novomind / Single...
Press releases Customer Service

Tenant service on all channels: novomind and Spiri.Bo agree forward-looking partnership

Hamburg-based technology alliance for efficient digital tenant service / novomind iAGENT customer service software and chatbot Lisah for intelligent...
Press releases Customer Service

novomind and IP Dynamics receive certification for Mitel contact center connection

Hamburg-based IT partners meet the quality requirements of the Canadian telephone system manufacturer for connection to Mitel MiVoice Business
Press releases Customer Service

One for all: novomind integrates Microsoft Teams into omni-channel customer service communication

novomind iAGENT customer service platform as a central all-in-one solution down to the back office / Customer queries answered even more efficiently /...
Press releases PIM Customer Service Shop Marketplace Corporate

Courage to experiment: novomind at DMEXCO @home

Masterclasses, live sessions and strong partners: novomind will offer a divers program on the virtual trade fair platform / Presentation of the...
Press releases Customer Service

novomind MEA: Al Zahra Hospital Dubai uses chatbot and AI to optimize its appointments service

novomind iAGENT from Hamburg-based software developer in use / Customer service platform with several digital channels including live chat, WhatsApp...
Press releases Customer Service

New customer service channel: novomind offers Google’s Business Messages

Chats with brands directly via Google Search or Maps facilitate customer communication / Easy integration into novomind iAGENT omni-channel contact...
Press releases Customer Service Shop

Staying in touch despite the coronavirus outbreak – novomind facilitates online communication with citizens, customers and patients

Health chatbot supports patient dialog / Business chatbot and video/audio chats take the pressure off corporate service centers
Press releases Customer Service

novomind iAGENT FAQ center of Renault Bank direkt uses AI to answer all questions

Intelligent novomind software solution ensures 24/7 customer service
Press releases Customer Service

novomind messaging API simplifies integration of WhatsApp Business solution and other services

New messaging solution from novomind enables flexible integration into existing system landscapes with individual front-ends / Premiere at DMEXCO...
Press releases Customer Service

Middle East/Africa: Abu Dhabi National Insurance Co. - ADNIC relies on novomind iAGENT for its contact center

novomind MEA provides omnichannel customer service software for a leading insurance company in the MENA region / WhatsApp Business Solution as an...
Press releases Customer Service

Messenger commerce 2019: novomind demonstrates effective real-time consulting at the K5 Conference in Berlin

Omni-channel experts from Hamburg show the bridge function between commerce and customer service / Booth #19
Press releases Customer Service

Efficient omni-channel service for the personalized customer journey

CCW 2019: novomind iAGENT integrates WhatsApp Business API and Call / Intelligent customer service on all channels
Press releases Customer Service

novomind launches WhatsApp Business solution with novomind iAGENT

novomind iAGENT’s omni-channel customer service software can now service WhatsApp for two-way customer communications
Press releases News Customer Service

Always available on all channels – Customer service of CTS EVENTIM now uses novomind iAGENT

Central communication platform for all channels / Europe’s market leader in ticketing and live entertainment to roll out the customer service software...
Mobile SDK novomind iAGENT
Press releases Customer Service

Swift and simple integration – the novomind iAGENT Mobile Software Development Kit

novomind provides Mobile Software Development Kit for modules of the novomind iAGENT customer service software / Faster and less complex integration...
Press releases Customer Service

Intelligent software for efficient working and happy customers

novomind presents new features of the novomind iAGENT customer service software as well as new Supervisor at CCW in Berlin
Press releases Customer Service

Face-to-face advice over the web: Lower Saxony’s Consumer Advice Centre opts for video chat solution from novomind

WebRTC technology for convenient online communication in real time
Press releases News Customer Service

novomind iAGENT integrates Salesforce for a 360 degree view in customer communications

Customer service software of the Hamburg-based IT specialists facilitates service center processes