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All communication channels at a glance:

with novomind Communication Platform

With the novomind messaging Communication Platform, incoming customer enquiries can be processed together via a central platform in the Call Centre. The most popular channels such as WhatsApp, Facebook Messenger and Google Business Messages are already integrated in the Call Centre Software and supplement other channels in our communications matrix. With our Communication Platform User Interface, all interactions between humans, Chatbots and third party software are coordinated.

Service enquiries can be processed faster and more conveniently.

Our shared knowledge database and context-sensitive text templates enable our Call Centre Employees to provide optimal support when processing chat dialogues.

Advantages:

  • All Customer Service channels incl. Call in one interface
  • Optimal Call Distribution/ Automatic Call Distribution (ACD)
  • Integrated voice-dialogue system (IVR)
  • Interactive Chatbot with the ability to transfer you to a service employee
  • Option to switch channels – even when on hold – to WhatsApp Messenger
  • Customer enquiry recognition and automatic processing
  • Centralised knowledge database for all channels

The following Messenger channels are already integrated:

Find out more about our Call Centre Software for digital customer communication.


Customer focused. Technology driven.