A store visit usually starts off with a Google or Google Maps search. With Google´s Business Messages, you can offer your customer service precisely where your customer is – namely on Google.
Using a Message Button next to your contact details on your company profile, users can send text and picture messages with ease. Via Chat directly from a mobile search. Independent of the messaging system installed.
Google´s Business Messages is integrated as a Chat channel in the Contact Centre software. All enquiries are received here and can be answered centrally either by our Chatbots or live by a Customer Service Centre agent. Google´s Business Messages offer enormous potential for gaining new clients. In addition, Google´s Business Messages increases your reach and makes it easier for repeat customers to access your services. This makes it easier for companies to communicate with customers and optimises the Customer experience.