Personal customer service:

with the WhatsApp Business API

Over 1.6 billion people use the popular messaging service WhatsApp several times a day. Its widespread use also offers enormous potential as a communication channel for commerce and customer service. With WhatsApp, you can easily keep your customers up-to-date on their order status, service enquiries or other issues.

Your customers will receive any WhatsApp messages you send on their smartphone via the given number. WhatsApp allows your customers to communicate with you in the same way as they chat with friends and family - with quick and easy messages. In full compliance with GDPR.

novomind integrates the WhatsApp channel into your communication mix. We work together with WhatsApp and guide you through the entire WhatsApp onboarding process. With our turnkey messaging solution, we provide you with the necessary infrastructure of the WhatsApp Business API.

As an official Facebook partner, novomind has been one of the first providers of the WhatsApp Business API in Germany since August 2018.

Test the WhatsApp channel now and get started with your WhatsApp service number!

WhatsApp Business API


novomind messaging API

Intelligent interface for the customer.


Excellent service
Information about various events can be sent via short message directly to smartphones


Always available for your customers


Personal contact
Closer to the customer than via email


No queuing system as with phones, shorter waiting times, almost synchronous communication, faster problem solving and shorter AHT


Cost efficient
Significantly cheaper than telephone hotlines


Multimedia support
Pictures, videos, maps and audio messages can be integrated

What messages can be sent?

Customer service and support

Automated notifications

novomind messaging und GDPR

With novomind messaging, your communication is safe. Our messaging solutions are 100% GDPR compliant. WhatsApp's end-to-end encryption ensures secure transmission of customer data. Get in touch with us – We'll be glad to advise you on data processing agreement and GDPR.

What do I need to do to use the WhatsApp Business API?

Every customer who wants to use the WhatsApp Business API must be approved by WhatsApp or Facebook. We will start this approval process for our customers on Facebook and take care of everything from that point.

Ask now for WhatsApp Business API

Customer service made easy

with WhatsApp Business API

In late 2018 OTTO, launched a WhatsApp channel to add to its existing communication channels. The WhatsApp channel now processes over 40,000 customer enquires per month – with a strong upward trend. The launch of the WhatsApp channel has brought the company even closer to its customers.

It allows customers to contact OTTO about any customer service issue such as service enquiries, product enquiries, delivery status or product advice. Customers can also set their account preferences to consent to receiving notifications via WhatsApp, such as on the delivery status of their order. Both forms of communication are in full compliance with GDPR.

As the official WhatsApp Business solution provider for OTTO, we are very proud of this success story. If you would like to build stronger customer loyalty and grow your success, then please contact us.