Over 1.6 billion people use the popular messaging service WhatsApp several times a day. Its widespread use also offers enormous potential as a communication channel for commerce and customer service. With WhatsApp, you can easily keep your customers up-to-date on their order status, service enquiries or other issues.
Your customers will receive any WhatsApp messages you send on their smartphone via the given number. WhatsApp allows your customers to communicate with you in the same way as they chat with friends and family - with quick and easy messages. In full compliance with GDPR.
novomind integrates the WhatsApp channel into your communication mix. We work together with WhatsApp and guide you through the entire WhatsApp onboarding process. With our turnkey messaging solution, we provide you with the necessary infrastructure of the WhatsApp Business API.
Test the WhatsApp channel now and get started with your WhatsApp service number!
novomind messaging API
Intelligent interface for the customer.
Information about various events can be sent via short message directly to smartphones
Always available for your customers
Closer to the customer than via email
No queuing system as with phones, shorter waiting times, almost synchronous communication, faster problem solving and shorter AHT
Significantly cheaper than telephone hotlines
Pictures, videos, maps and audio messages can be integrated
Customer service and support
With novomind messaging, your communication is safe. Our messaging solutions are 100% GDPR compliant. WhatsApp's end-to-end encryption ensures secure transmission of customer data. Get in touch with us – We'll be glad to advise you on data processing agreement and GDPR.
Every customer who wants to use the WhatsApp Business API must be approved by WhatsApp or Facebook. We will start this approval process for our customers on Facebook and take care of everything from that point.
Ask now for WhatsApp Business API
In late 2018 OTTO, launched a WhatsApp channel to add to its existing communication channels. The WhatsApp channel now processes over 40,000 customer enquires per month – with a strong upward trend. The launch of the WhatsApp channel has brought the company even closer to its customers.
It allows customers to contact OTTO about any customer service issue such as service enquiries, product enquiries, delivery status or product advice. Customers can also set their account preferences to consent to receiving notifications via WhatsApp, such as on the delivery status of their order. Both forms of communication are in full compliance with GDPR.
As the official WhatsApp Business solution provider for OTTO, we are very proud of this success story. If you would like to build stronger customer loyalty and grow your success, then please contact us.
"Our customers have immediately appreciated WhatsApp as a straight-forward channel for communicating with us."
Head of Customer Center Project Manager at Wilhelm FRICKE SE
“Since announcing our Whatsapp number to customers, the new WhatsApp channel highly supports the initiation and the completion of car rental bookings. Our WhatsApp number also helped us to resolve customer service tickets much faster than our traditional web chat channel. Partnering with a Solution Provider like novomind helps us manage both bookings and customer care seamlessly in one user interface. It feels like texting a friend.”
Senior Director International Reservations SIXT GmbH und Co. AV KG
"Building personal relationships and strong relationships with our customers is critical in the digital age. The WhatsApp Business API helps us be where our customers are. The technology is intuitive, modern, and significantly shortens processing times for our account managers."
Vice President Customer Centricity and Service Management, OTTO
"We in Al Ain Municipality have developed a great partnership with novomind, who showed great dedication to improving our customer service experience with simple but effective solutions, which our customers received with great pleasure. We appreciate their professionalism, and creative approach to introducing distinctive customer-centric channel."
Says Dr.Asma Obaid Al Falasi
Chief of Artificial Intelligence Lab
"Our aspiration is to offer the best possible customer service. The launch of novomind iAGENT enables our call centre agents to respond more quickly to digital customer enquiries and to meet our customers’ needs in a more targeted manner."
Says Ahmad Idris
CEO of ADNIC