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Channels on the novomind Communication Platform

The novomind messaging communication platform allows all incoming customer enquiries to be processed via a central platform. The WhatsApp channel is already integrated and will therefore complement the other channels in your communications mix. The platform's user interface is able to coordinate all interactions between people, chatbots and third-party software. This allows customer service requests to be processed faster and more conveniently. The common knowledge base and context-sensitive text modules provide your employees with optimum support when processing dialogues.

Learn more about the call centre software for digital customer communication.