Customers want to communicate with companies in the same way they chat with friends and family - with quick, easy and convenient messages.
Our messaging API brings businesses and customers together, enabling a fast, easy and reliable connection on a global platform they know and trust.
novomind messaging GmbH offers the official business interface of the globally popular WhatsApp messaging service for businesses of all sectors. Further messenger services will follow. Our novomind messaging API provides a flexible solution that fits easily into your existing system infrastructure. It allows you to support, alert and notify your customers via WhatsApp.
Get your WhatsApp Business API today:
According to a study by Bitkom, nine out of ten Internet users in Germany use Messenger.
Customers can answer when it is most convenient for them. Asynchronous communication allows multiple chats at the same time.
Quickly resolve customer inquiries with images, videos, audio or files.
Customer service and support
novomind messaging API
Intelligent interface for the customer.
Information about various events can be sent via short message directly to smartphones
Always available for your customers
Closer to the customer than via email
No queuing system as with phones, shorter waiting times, almost synchronous communication, faster problem solving and shorter AHT
Significantly cheaper than telephone hotlines
Pictures, videos, maps and audio messages can be integrated
- Services: appointments, appointment reminders, customer service
- Transport & logistics: alerts about faults or delays, mobile tickets
- Fashion: style advice
- Vehicle service: notification of order completion
- Trade: product availability, delivery status
- IT: support enquiries
Official WhatsApp Business solution partner with years of experience in a range of sectors
Connects various e-commerce systems to the messaging API for customers
Connects various customer service solutions to the messaging API for customers
Open interface with detailed documentation
Optional support for implementing the messaging API on your own systems
Every customer who wants to use the WhatsApp Business API must be approved by WhatsApp or Facebook. We will start this approval process for our customers on Facebook and take care of everything from that point.